Graylog Technical Support

Your Success is Our Top Priority

Whether you are new to Graylog Enterprise or a longtime Enterprise user or partner, we offer the expert support that you require and expect to help ensure that our industry-leading centralized log management solution, Graylog Enterprise, exceeds your expectations.

Benefits of Expert Support

The expert support teams at Graylog provide the confidence and assurance your IT team needs to deliver and maintain services, applications, and technologies vital to running your business.

Global Coverage

To ensure fast support no matter where you are, our dedicated and seasoned support team is available Monday through Friday, 9 AM UTC/3:00 AM EST 2 AM UTC/to 8:00 PM EST.

Our support coverage includes:

  • Phone + email support (all support inquiries must be initiated via email)
  • Unlimited number of support inquiries
  • 6 Support Services contacts within your organization

New to Graylog?

It is important to us that we provide you with what you need to be successful. As part of our support offering, we provide all new Enterprise customers with an offsite on-boarding call with one of our experts.

Support Resources

Technical Support Guide

If you need more information, please see this detailed guide on Graylog support.

Graylog Community

The Graylog community is a great place to interact with fellow users, ask questions, share knowledge, etc. We encourage all our users to visit the community portal to get even more information on how others are using Graylog in their environment.

Support Policy

Schedule B of your Graylog - Enterprise Agreement outlines the Graylog support policy.