An Open Letter to Our Customers & Partners from Graylog CEO Logan Wray
[Houston, TX]: The health of Graylog’s employees, customers, and partners is our primary concern. Following the guidelines from theWorld Health Organization (WHO), as of March 12, Graylog began taking steps to make sure our team remains safe and healthy. This included eliminating all airline travel and implementing a 100% work from home policy for employees.
Since approximately half of the Graylog team already worked remotely, we are well- positioned from a culture and technology standpoint to maintain uninterrupted service delivery and ongoing operations. The transition to fully remote operations was completed smoothly within a 24-hour period, with no disruptions to service.
At the moment we do not anticipate any disruption to our support response obligations or product roadmap. We will continue to closely monitor the health of our employees and any potential for disruption with a commitment to prioritize support requests above the engineering workload if the need arises.
Graylog leadership will continue to closely monitor the rapidly evolving landscape of this global pandemic and is prepared to immediately make adjustments as needed. The Graylog team is keeping those directly affected by this virus in our thoughts.
We will update this statement as new information becomes available.