Graylog Enterprise & Support Subscriptions

Graylog is open source and will always be free to use. Visit the Community Support page for a list of free community resources.

Graylog offers Enterprise with subscription support services to help you mitigate risks and reduce costs for the open source, fully integrated Graylog solution. Graylog will help you accelerate the delivery of your projects in development and production.

Graylog Enterprise & Support Subscriptions

  Silver Support Enterprise Gold Enterprise Platinum
Graylog Enterprise No Yes Yes
Production usage Yes Yes Yes
Implementation Jump Start Not Included Included Included
Coverage 3 a.m. - 8 p.m. ET 3 a.m. - 8 p.m. ET 24/7/365
Support Requests 10 incidents per year Unlimited Unlimited
Response Time *
    Critical
    High-Priority
    Normal

1 day
2 days
2 days

4 hours
1 day
1 day

2 hours
4 hours
1 day
Communication Web / Email Phone / Web / Email Phone / Web / Email
Emergency Patches No Yes Yes
Named customer support contacts who can file cases 1 6 8
Development graylog-server nodes Unlimited for same project Unlimited for same project Unlimited for same project
Annual Pricing (USD) per graylog-server node $6,000 / year $9,000 / year $15,000 / year
  Contact Sales Contact Sales Contact Sales
“Graylog Server” is defined as any server node running the “graylog-server” application within a single cluster. To estimate the number of Graylog Server instances, we recommend collecting 10% of your data. Our support fees include support for MongoDB and Elasticsearch nodes.

* Business days/hours